Web Content Viewer (JSR 286)

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Frequently Asked Questions

I have forgotten my password? I have lost my password?

  • From the login screen, click “Forgot Password” and a unique password will be sent to the email address you provide.

How do I change my password? How do I update my profile?

  • In the upper right hand corner of the screen, use the drop down menu next to your username to update your profile, including change your password.

Why can I not see this event?

  • Recommended bandwidth is 2mbps, check your connection speed.

  • This event is not available for your viewing area.

  • What device are you using? Reminder: apple devices are not supported.

  • Why is the event buffering? Recommended bandwidth is 2mbps, check your connection speed.

Why can I not hear the event?

  • Check your speaker volume/settings

Why is the audio not synced with the video?

  • Refresh your page and remember that the recommended bandwidth is 2mbps.

How do I make the video full screen?

  • Click on the four arrow icon in the lower right hand corner of the video screen.

How do I submit questions pertaining to the live broadcast?

  • Click on the Q&A button in the lower left hand side of the screen.

Why am I hearing an echo?

  • It is likely you have multiple sessions’ open, close duplicate tabs by clicking on the “x” on that tab.

Why can I not view this video?

  • You will need to update your profile to reflect the product/specialty for the video, or the video subject is not for viewing in your area.

  • Update flash player.

  • What device are you using? Apple is not supported.

  • Recommended bandwidth is 2mbps, check your connection speed.

  • This product/procedure in this video is not cleared for your area.

  • This video does not fall inside your product/specialty selected in your profile.

When will this live event be available in the archived section?

  • US videos will be available anywhere from 2-4 weeks after the event.

  • OUS videos will be available at a minimum of 8 weeks after the event.